QUALITY IMPROVEMENT

Quality Improvement Policies and Procedures

The Quality Improvement Program at Community Health Partnership, Inc. (CHP) is designed to support efforts to uphold the mission and values of CHP and to improve performance of clinical and ancillary department activities which will ultimately improve member care and service. It is the purpose of the Quality Improvement Program to provide systematic, objective and ongoing monitoring and evaluation of data related to member care and to identify areas that need improvement. All employees are expected to be involved in and supportive of the Quality Improvement Program at CHP. The Quality Improvement Program has been established with approval of the Community Health Partnership, Inc. Board of Directors and is reviewed annually and as needed.

Goals of the CHP Quality Improvement Program

The goals of the Quality Improvement Program include:

• Assuring that quality improvement is woven into the very fabric of Community Health Partnership, Inc. by organizational support of quality as an integral cultural component.
• Fostering respect for all persons and embracing cultural, age, ethnic, and religious differences among members and staff.
• Providing feedback regarding achievement of program goals and new quality initiatives to the interdisciplinary teams, contracted providers, and Board of Directors.
• Encouraging three components of QI: a) awareness of performance, b) measurement of performance, and c) improvement of performance.
• Monitoring member satisfaction and incorporating member feedback into program planning and development.
• Monitoring and evaluating quality and appropriateness of member care, including availing ourselves of opportunities to improve member care and resolve identified problems.
• Overseeing subcontractor performance including compliance with member rights and service provision requirements.
• Maintaining compliance with all State and Federal standards.
• Defining an annual QI plan based on findings from quality improvement activities and studies.
• Collecting and reporting data reflecting performance for: a) measures of health, b) social service outcomes, and c) member satisfaction.