FREQUENTLY ASKED QUESTIONS

1. What is Community Family Care?

Community Family Care is an innovative program that provides a full range of long-term care services, all through one flexible benefit program. Long-term care is any service or support that a person may need as a result of a disability, getting older, or having a chronic illness that limits the ability to do the things that people need to do throughout the course of their day. This includes things such as bathing, getting dressed, making meals, going to work, and paying bills. There are a variety of services and supports available in Community Family Care that can help people do these things independently or with the support of someone else.

2. Who is eligible to enroll in Community Family Care?

To enroll in Community Family Care, you must meet the following eligibility requirements:

• Be at least 65 years old or be at least 18 years old and have a developmental and/or physical disability; and,
• Have long-term care needs; and,
• Meet functional and financial requirements (Medicaid eligible); and,
• Reside in one of the following Wisconsin counties: Chippewa, Dunn, Eau Claire, Pierce, or St. Croix.

3. How do I enroll in Community Family Care?

Your county’s Aging and Disability Resource Center (ADRC) will assist you in reviewing your options and will enroll you in Community Family Care, if that is your choice. Membership is voluntary, and you can enroll or disenroll at any time.

4. What is an Interdisciplinary Team?

An Interdisciplinary Team consists of a registered nurse and social services coordinator. Members in the Community Family Care program are assigned their own Interdisciplinary Team. The team partners with the primary physician, participant, and the family in order to develop a customized plan of care. Ultimately, the goal is to maintain independence and the health status of the member.

5. What is the role of the Registered Nurse?

Registered Nurses are specially-trained professionals who provide nursing case management to the members. They visit members in their homes and oversee Community Family Care’s direct care staff, including Certified Nursing Assistants (CNAs) and Personal Care Workers (PCWs). Other responsibilities include:

• Health care education
• Medication management
• Wound care
• Collaborative care management with team Social Services Coordinators and Nurse Practitioners
• Health maintenance and preventive health measures

6. What is the role of the social services coordinator?

The Social Services Coordinators associated with Community Family Care are trained professionals knowledgeable about the social, emotional, and mental health needs of older and physically disabled adults. They keep up-to-date about the various community resources available to meet those needs. They also provide supportive counseling to the members, support the family members and other caregivers, and generally coordinate use of community services.

7. What types of services can Community Family Care provide?

Community Family Care’s benefits and services are comparable to those offered through the Wisconsin Medical Assistance Program.

The following is a sampling of the services we provide:

• Personal Care
• Non-Emergency Transportation
• Home Health Services
• Medical Equipment & Supplies
• Skills Training
• Therapy Services
• Care in Skilled Nursing & other Long-Term Care Facilities