Our Partnership Program Provider Directory outlines our broad network of qualified doctors, clinics, hospitals, and other providers to offer health care services to our members. We try to ensure the Provider Directory is up-to-date and accurate. However, because of additions, resignations, and changes in practice arrangements, we cannot guarantee that providers listed in the directory will always be available.
The Provider Manual is developed as a tool for Plan Providers to use when serving Members. It defines the Partnership Program, policies and procedures and the Quality Improvement (QI) program and initiatives required by the State of Wisconsin Department of Health Services (DHS) and the Partnership Program.
It's recommended you refer to our website for the most current, electronic document of the Provider Directory and Provider Manual. Printed copies of the Directory and Manual can be obtained by calling the Provider Relations Department at 715-838-1607. We cannot guarantee continued affiliation with any provider that is listed in the Directory.
Our Clinical Practice Guidelines have been gathered from medical literature and opinion. Please note: these guidelines are not a substitute for a provider's judgment.
The CHP Formulary is designed to promote rational drug therapy through products that have been selected based on both therapeutic efficacy and cost.
Coverage Determination
The Partnership Program must be contacted if you would like to request a coverage determination (including an exception). Please call 1-800-546-5677 24 hours a day, seven days a week (TTY Users should call 1-866-706-4757). You cannot request an appeal if we have not issued a coverage determination.
Important Information & Forms
Additional Appeals and Grievance information is available from the Centers for Medicare and Medicaid Services (CMS) website. (see links below)
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