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The CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Survey is a standardized survey that asks members to
report on and evaluate their experiences with health care. It is designed to capture consumer and patient perspectives on
health care quality.
The CAHPS Survey is conducted annually by the Centers for Medicare & Medicaid Services (CMS) to assess the experiences of
beneficiaries in Medicare Advantage plans. An annual survey is conducted in the first half of a given calendar year and measures
members' experiences with Partnership Health Plan over the previous six months. The survey sample is drawn from all individuals
who had been members for at least six months. Although beneficiaries provide ratings of their "plans," the unit of analysis is
not a health and/or prescription drug plan but rather a health and/or prescription drug plan contract. This report refers both
to plans and to contracts. In the context of this report, the terms both refer to health and/or prescription drug contracts.
Users of CAHPS Survey results include patients and consumers, quality monitors and regulators, purchasers, provider organizations,
and health plans. These individuals and organizations use the data to inform their purchasing or contracting decisions and to
improve the quality of health care services.
2008-10 CAHPS® Report - Partnership Health Plan, Inc.
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